Telco / Digital Economy
13 carriers, one settlement cycle, no spreadsheets.
Cognitive runs settlement, reconciliation and back-office processing at subscriber scale, with mismatched approvers and missing advice documents flagged rather than absorbed.
MCMC
OSS/BSS
13 carriers settled in one pipeline
Monthly interconnect settlement across 13 domestic voice and SMS carriers now runs in one automated pipeline.
In production
Telco / Digital Economy
Monthly settlement records processed unattended
94% unattended 6% routed to a personUse Cases
Where automation applies in
Telco / Digital Economy
Finance & Revenue Assurance
- Interconnect settlement across domestic voice and SMS carriers
- Payment request file generation and approval tracking
- Payment advice document retrieval
- Revenue leakage detection
- Regulatory financial reporting
Order-to-Activation
- Order validation across OSS/BSS
- SIM and service activation workflows
- Porting request processing
- Provisioning error resolution
Customer Service & Billing
- Bill dispute investigation
- Usage and billing data reconciliation
- Refund and credit processing
Network Operations
- Fault ticket triage and routing
- Network alarm correlation
- Field technician dispatch data
CASE STUDY
A Malaysian telecommunications operator
Monthly interconnect settlement across 13 carriers runs in one pipeline, with every mismatch on a defined exception path.
FAQ
Common questions from Telco / Digital Economy
Our deployments are built for subscriber-scale processing, including million-record monthly settlement cycles.
Yes. We connect directly to OSS/BSS systems through existing interfaces, without requiring a platform migration.
Both. We design each workflow to match the latency your process actually needs, from real-time triage to scheduled batch settlement.
Automations run with the same monitoring and failover discipline as your production systems, with alerting on every exception.
Every automated process keeps a full audit trail, supporting the reporting and traceability regulators expect.
The workflow flags the mismatch instead of processing it, and the extraction step is configurable without rebuilding the pipeline.