Logistics / Postal / Aviation
The pre-alert email shouldn’t need ten people.
Cognitive automates the document-heavy stretch from pre-alert intake through customs declaration to final invoicing, so operations keep pace at peak.
Customs
WMS/TMS
10-person ops team taken off manual re-keying
A Malaysian seafreight forwarder ran order-to-cash on a ten-person team re-keying every shipment by hand.
In production
Logistics / Postal / Aviation
Monthly settlement records processed unattended
79% unattended 21% routed to a personUse Cases
Where automation applies in
Logistics / Postal / Aviation
Customs & Documentation
- Pre-alert intake across invoice, bill of lading and packing list
- Customs declaration preparation
- Bill of lading and invoice matching
- Compliance document filing
- Mismatch flagging before filing
- Carrier document cross-checks
Order & Fulfilment
- Order intake and validation
- Shipment status tracking
- Exception and delay handling
- Delivery confirmation processing
Finance & Billing
- Freight invoice generation at cycle close
- Customer billing reconciliation
- Vendor payment processing
- Cost allocation reporting
- Peak-season volume handling without added headcount
Network Operations
- Fault ticket triage and routing
- Network alarm correlation
- Field technician dispatch data
CASE STUDY
Malaysian seafreight forwarder
Order-to-cash runs from pre-alert intake through customs declaration to invoicing, with people holding the approval pen.
FAQ
Common questions from Logistics / Postal / Aviation
Yes. Bots work through your existing warehouse and transport management systems, so there’s no system replacement.
Automation extracts and cross-checks shipment data against customs and carrier documents, flagging mismatches before filing.
Yes. Because bots run on infrastructure, not headcount, volume spikes are handled by adding capacity, not overtime.